Terms & Conditions
Once you place an order, we will issue an order acknowledgement. While this does not indicate that a contract exists between us, it does indicate that we have received your order. A contract will exist once we have accepted your order and issued an order confirmation. This term has been included to protect both you as a customer, and us as a company, from any mistakes such as under-priced goods, goods no longer available or out of stock for extended periods. In all such cases, we will always contact you first to resolve any issue.
With any order, we may require additional security details, including extra documentation and/or a landline number, which we may request to be faxed or emailed before your order can be processed further.
We will always try to let you know if an item is out of stock at the time when your place your order. If, however, you order new release items, we shall hold the order until all items are in stock, unless you agree to pay an additional shipping charge.
All prices quoted are inclusive of VAT, unless otherwise stated. Prices and promotional offers are subject to change without notice. All products are subject to availability.
Mastercard, Visa, Switch, Solo, Delta, Maestro, and American Express cards are accepted without surcharge, however we reserve the right to delivery only to the card holders billing address or any other address acceptable to the card issuer.
All sales are charged to your credit or debit card only when your order is dispatched. In the case of a failed card transaction, we will contact you to resolve the issue before issuing an order confirmation.
We can accept personal or business cheques but will these will need to be cleared before the any goods are shipped. Normally this takes up to 10 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable.
You may also transfer funds (or pay cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please contact us via email to obtain details and procedures.
Please note: Goods are not supplied on a trial basis.
We may refuse to accept an order:
- where goods are no longer available;
- where we cannot obtain authorisation for your payment or suspect fraud;
- if there has been a pricing or product description error; or
- if you do not meet any eligibility criteria set out in our terms and conditions.
No property or title of the goods shall pass from Knight Sound and Light Ltd to the customer until payment has been received in full. The customer is responsible for the goods from time of delivery and liability to insure the goods then rests with the customer.
For all purchases: please check your items carefully before they are used or installed. We recommend you keep your receipt or order number, as you may need it as proof of purchase in the event of any after-sales queries.
All products are covered by manufacturer’s warranty. Should a product develop a fault, please follow our instructions found on our Order and Returns page.
All illustrations and product descriptions featured in our advertisements, website, or brochures are correct at time of going to press or webpages being published. Any changes to the products will be mentioned on the website or at the time of ordering.
The following terms apply to mail order consumers as defined in the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”).
Subject to the terms set out on this Clause, the consumer shall have the right to cancel a Contract within 7 working days from the day after the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation.
a) If a consumer exercises his/her right to cancel a Contract, Knight Sound and Light Ltd, shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellation, provided the consumer shall not be entitled to a repayment in the event that:
i) he/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the goods remain in the possession of the consumer. For the purposes of this sub-clause (ai), a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or
ii) the Goods are marked, damaged or not in the same condition in which they are sold.
The consumer is responsible for the cost of returning any unwanted items, or will be responsible for the direct cost of collection of such items.
Duplicate invoices / proof of purchase are available, subject to a charge of £10.00.
All images are copyright of Knight Sound and Light Ltd unless supplied by manufacturer.
Goods supplied to European customers carry a return to base warranty.
All new products bought new in-store or online come with at least twelve (12) months manufacturer warranty. Clearance, b-stock, used or second-hand products will have three (3) months warranty, unless stated otherwise.
Some manufacturers offer product warranty beyond the standard twelve (12) months. Please check warranty information within product documentation for details.
Most warranty returns will be required to be returned to Knight Sound and Light Ltd. If this is not the case, we will inform you when you request a RAN (online sales) or return the item in-store (shop sales only).
RETURNS - SHOP SALES
Items purchased in-store, and returned unwanted for any reason other than manufacturer defect or fault will incur a minimum 25% restocking charge.
RETURNS - ONLINE SALES
Whether an item is faulty or unwanted, before returning any order or items you must complete a returns form (found on our Orders and Returns page) and send to us via email (email@example.com), to obtain a "Return Authorisation Number" (RAN).
Once we have received the completed returns form, an email reply will be sent containing your (RAN) and a procedure on how to return the goods. This RAN will need to be clearly marked on every package returned. Any RAN requests outside of our opening hours will be processed the next working day. Please enclose a copy of your receipt with all returns.
If any item(s) are being returned as unwanted they must be returned within 7 days, unused, in their original undamaged packaging, in a saleable condition, along with a copy of your receipt. We will then issue a refund. If you do not have your receipt, then as long as you have proof of purchase (your order number), we will offer an exchange or store vouchers. There are a few items which are not covered by the Distance Selling Regulations, and are therefore not refundable, unless they are faulty. Please see the section marked "Exceptions" at the bottom of this page.
RAN and shipping labels must not be place anywhere on the manufacturers packaging.
Ensure that you obtain proof of shipping and that you have asked for the appropriate insurance cover, as all items are the customers responsibility until return to and signed for by Knight Sound and Light.
OUT OF WARRANTY REPAIRS
Should you have a product purchased from us that is outside of warranty (or a product purchased elsewhere) that needs to be repaired, please complete a returns form found on our Orders and Returns page and send to us via email (firstname.lastname@example.org), to obtain a "Return Authorisation Number" (RAN).
ATTN: RETURNS DEPARTMENT
Knight Sound and Light
98-100 Uxbridge Road
REFUND / DSR EXCEPTIONS
Your right to return an unwanted item for a refund under the distance selling regulations does not apply to the following items:
- Cartridges or Stylus
- PC / Mac Software
- In-Ear Headphones
- Items bundled with PC / Mac software (where software CD has been unsealed by the consumer)
- Items in sealed packaging (which have been opened)
Free software, which comes bundled with hardware, is not covered by the manufacturers warranty. For any issues with bundled software please contact the relevant software developers. Returns will only be processed if a fault is found with the hardware. Please check system requirements carefully before purchasing any software.
You do have the right to cancel any order for such items before dispatch.